Shipping Policy
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods & Delivery Time
We offer the following shipping options:
- Standard Shipping: 7-10 business days
Delivery times are estimated from the date your order is shipped and may vary depending on your location and carrier.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions of your order, and the destination. You will see the shipping charges at checkout before completing your purchase.
International Shipping
We currently ship to most countries worldwide. International delivery times vary depending on the destination and customs clearance. Please be aware that international shipments may be subject to import taxes, customs duties, or fees, which are the responsibility of the recipient.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your package through the carrier’s website.
Shipping Restrictions
Due to regulations, some products may not be shipped to certain locations. If your order contains restricted items, we will contact you to resolve the issue.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of receiving the order at [andartworks@andartworks.com]. We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate.
